Curated by Cass
Cassandra Meyer
People Operations | Workplace Experience | Hospitality-Led Operations
415-912-6945[email protected]curatedbycass.coKansas City Area | Open to relocation and appropriate remote roles
Professional Summary
Highly organized and adaptable operations professional with more than 20 years of experience spanning hospitality, People Operations, executive-level coordination, and multisite leadership. Known for building structure where little exists, leading with care, and creating environments where people and organizations can do their best work. Equally comfortable in the details and the big picture.
Selected Impact
- Supported organizational growth from ~60 to 130 employees, building scalable HR infrastructure to match
- Led two full HRIS implementations end-to-end — requirements, configuration, training, launch, and ongoing administration
- Implemented and drove adoption of an employee recognition platform, designing the program from the ground up
- Built HR processes, documentation, and operational systems from scratch in a growing human services organization
Professional Experience
Human Resources Manager
Life Centers of Kansas
September 2017 – July 2026
Overland Park, KS
- Owned the full employee lifecycle for a growing human services organization — recruiting, onboarding, performance management, compensation, benefits, compliance, and offboarding
- Supported organizational growth from approximately 60 to 130 employees, building scalable HR infrastructure to match
- Led two full HRIS implementations — actively involved in requirements gathering, data preparation, configuration, testing, launch, employee and manager training, adoption, ongoing administration, reporting, troubleshooting, and continuous improvement
- Led implementation and adoption of an employee recognition platform, designing the program and driving engagement from launch
- Built HR processes, documentation, and operational systems from the ground up — creating consistency and clarity across the organization
- Designed and facilitated employee programs, training initiatives, and culture events that strengthened engagement and retention
- Managed employee relations with care and consistency, navigating complex situations while maintaining trust across all levels
- Administered benefits programs, led annual open enrollment, and ensured ongoing compliance with employment law and regulatory requirements
- Served as a trusted advisor to leadership on people strategy, organizational development, and workforce planning
Key Hourly Manager
Llywelyn's Pub
February 2016 – November 2020
Kansas City Area
- Supported daily restaurant operations including scheduling, staffing, and shift leadership
- Managed hiring, training, and coaching of hourly team members
- Maintained guest service standards and operational consistency across shifts
Hostess / Server / Hourly Supervisor → Restaurant Manager → Interim General Manager → General Manager
Pacific Catch
November 2007 – November 2015
San Francisco & San Mateo, CA
- Progressed from Hostess / Server (Inner Sunset, 2007) through Hourly Supervisor, Restaurant Manager (Inner Sunset, 2011–2014), Interim General Manager (Marina, 2014), to General Manager (San Mateo, 2014–2015)
- As General Manager, owned full operational responsibility: staffing, hiring, training, scheduling, labor, budgets, inventory, purchasing, vendor relationships, facilities, and guest experience
- Developed operational systems and processes that supported consistency, quality, and team performance across roles and locations
- Built and maintained guest experience standards and a culture of high-touch service at every level
- Planned and executed private events, large-party experiences, and special programming
- Recruited, trained, and developed front-of-house and management teams, with a focus on retention and growth
Hostess / Takeout / Server
Chili's Grill & Bar
June 2006 – September 2007
San Bruno, CA
- First paid role in hospitality — working as Hostess, Takeout, and Server in the same restaurant environment I had grown up observing alongside my dad
- Developed foundational guest service skills, hospitality standards, and operational awareness that carried through every subsequent role
Core Capabilities
People & HR
- Human Resources Management
- People Operations
- Employee Experience
- Employee Relations
- Recruiting & Onboarding
- Performance Management
- Benefits & Compensation
- HR Compliance
Systems & Operations
- HRIS Implementation
- Systems & Process Improvement
- Program Management
- Multisite Operations
- Vendor Management
- AI-Enabled Workflows
Culture & Experience
- Culture & Engagement
- Workplace Experience
- Training & Facilitation
- Events
- Hospitality
- Experience Design
Operating Philosophy
I do my best work at the intersection of people, hospitality, operations, and systems. I notice what needs attention, create thoughtful structure, and follow through until the experience feels both seamless and human.
Professional Development
Professional Skills for the Workplace Specialization — University of California, Davis
In Progress