What I Bring

The full picture.

My experience has developed across four disciplines that rarely appear together: People Operations, hospitality, operational leadership, and systems thinking. The intersection is where I do my best work.

The differentiator

I can design an onboarding experience that feels like hospitality, implement the HRIS that tracks it, train the managers who deliver it, and build the processes that make it repeatable at scale. That combination — warmth and rigor, people and systems — is not common. It's what I bring.

People & HR

The foundation. I've owned the full employee lifecycle for a growing organization — not just the administrative layer, but the human one. Recruiting the right people, onboarding them well, supporting their growth, and handling the hard moments with care and consistency.

Human Resources ManagementPeople OperationsEmployee ExperienceEmployee RelationsRecruitingOnboarding & OffboardingPerformance ManagementBenefits AdministrationCompensationHR CompliancePolicy DevelopmentEmployee CommunicationsCulture & EngagementRecognition ProgramsTraining & FacilitationManager Support

Workplace & Hospitality

This is where my background is genuinely unusual. Years on the restaurant floor taught me that experience is everything — and that it's built through a thousand small decisions made consistently. I bring that orientation to every workplace environment I touch.

Workplace ExperienceHospitalityExperience DesignHigh-Touch ServiceGuest ExperienceEvents & CelebrationsVendor ManagementFacilities CoordinationWorkplace SafetyFront Desk OperationsFood & Beverage OperationsMultisite OperationsAnticipating NeedsService Standards

Operations & Leadership

Execution is a skill. I've led teams, managed programs, navigated organizational change, and built the documentation and processes that let organizations scale without losing quality. I show up with follow-through — and I bring others along.

Business OperationsOperations ManagementTeam LeadershipProgram ManagementProject CoordinationCross-Functional CollaborationProcess ImprovementChange ManagementOrganizational GrowthDocumentation & SOPsSchedulingBudget CoordinationExecutive-Level CoordinationProblem Solving

Systems, Data & AI

Warm experiences require rigorous infrastructure. I've led HRIS implementations end-to-end, designed workflows, built reporting, and embraced AI-enabled tools to work smarter. I'm not just a user of systems — I help organizations adopt them.

HRIS ImplementationHRIS AdministrationSystems ImplementationWorkflow DesignProcess AutomationAI-Enabled WorkflowsReportingData AnalysisMetrics & KPIsEmployee FeedbackSystem Training & AdoptionContinuous Improvement

The experience is the strategy. And strategy without execution is just a good idea.

Ready to see how this comes together?